The company "Gorangatech Ltd." is the owner of this site, including images, documents, text and all other elements of the site including all the products offered on this site and services provided through this site. In accordance with the terms and conditions set forth. Content of this website is for your general information only. Content can be changed without any notice at the company's discretion.
Intellectual property products and services on this site are protected. Any unauthorized use of the products and services violate such laws and conditions of use. You agree not to copy, publish, download, transmit, sublicense, and not redesign the product and or services.
Gorangatech waives any rights to trademark, trade names, logos, copyrights, domain name or other intellectual property of others. Intellectual property of others listed is the property of their respective owners.
You agree not to try experiment and not try otherwise open/hack/crack source software on the site, if you wish to use the products you would need to get the authority to any of these acts on the license based agreement.
This site and all its products and services available through this site are provided on as is basis without warranty of any kind, express or implied, including but not limited to unless otherwise stated on the contract.
This site may contain technical or other errors, inaccuracies or typographical errors. Gorangatech can make changes to product and services at the site, including prices and descriptions of any products listed in this document at any time without any prior notice.
Under no circumstances GorangaTech shall be liable to you or any third party for any penalties, intentional, accidental, direct or indirect damages of any kind, or any damage from the loss of profits. As well as GorangaTech exempts from liability arising out of or in connection with the use or inability to use this site.
GorangaTech does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, to that this site of the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction.
What information we collect about you
Account and profile information:
We collect information that is required for us to maintain the record of the end user. Collected data is used to communicate with our teams and for other product related logins and account creations.
Content you provide through our software products and applications:
Gorangatech services are product and application including online booking system, customer portals, API's. We collect and store content which is provided by you. Content can be any information choose to provide, records of your activity while using the product. We collect content using analytics technique to filter or otherwise the information that might identify you or your company for the services rendered from our company.
Content you provide through our websites:
We collect other content that you submit to these websites or web services, which may include social media or social networking websites operated by us. The Services also include our websites owned or operated by us.
Information you provide through our support channels:
Customer Support service where you may choose submit information regarding an issue Technical or account related which you may experience with service. You will be asked to provide contact information, problem summary, screen shots or any other information which will define the issue.
Payment information:
We collect certain payment and billing information when you register for certain paid Services. You might also provide payment information, such as payment card details, which we collect via secure payment processing services
To communicate with you about the Services:
We use contact information for communicating about transactional communications, notices, updates, alerts, and administrative messages.
Customer support:
We use your information to resolve technical issues within the services provided to you, to respond to your requests for assistance, to analyse crash information, and to solve and improve the Services.
For safety and security:
We use information of service to validate and verify account usage to monitor suspicious or fraudulent activity.
With your consent:
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
Sharing with third party service providers:
We only provide enough information to fulfil our obligations to provide you with the Services and will not share any information without a legitimate and legal purpose. Service Providers include travel providers such as airlines, hotels, car rental providers and tour operators companies, but may also include platforms such as Global Distribution Systems (GDS) that provide inventory and reservation services to travel agencies.
U.K. Head Office (London): 223 Twickenham Road, Isleworth, London TW7 6DH+44 (0) 20 8099 1011
India Office (Noida): H-221, Infinity Business Park, Suite No-307, 3rd Floor, Sector 63, Noida, Uttar Pradesh - 201301+91 (0) 120 432 0070
U.A.E. Office (Dubai): Dubai Shopping Center, Office 9, Second Floor, Deira, Dubai - 128357+971 (0) 4 294 3500
To place a refund/cancellation request for an order placed with GorangaTech, you would need to contact GorangaTech via email at support@gorangatech.com, by phone at +44 (0) 20 8099 1011.
Please have your order number or transaction number provided along with a reason for your request in order to speed up your refund process. You request will be reviewed in 3 days standard response period and we will notify you via email of the results. We reserve the right to extend response time in exceptional cases without a prior notice.
In cases of a Direct Debit, the refund request can be processed only after 5 weeks period from the payment date.